These Terms and Conditions (“Terms”) govern the use of services provided by Thrace Management LLC (“Thrace Management,” “we,” “our,” or “us”).

By communicating with Thrace Management LLC through SMS, phone, email, website forms, or other communication channels, you agree to these Terms.

Service Description

Thrace Management LLC provides property management communication and operational coordination services, including:

• Tenant communication

• Maintenance request coordination

• Contractor scheduling and dispatch

• Property-related notifications

• Operational support services
   

SMS Messaging Terms

By opting into SMS communications, you consent to receive text messages from Thrace Management LLC regarding property management and maintenance-related matters.
 

Message Frequency

Message frequency may vary depending on tenant activity, maintenance requests, scheduling, and operational updates.
 

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.
 

Opt-Out

You may opt out of SMS communications at any time by replying STOP.
 

Help

For assistance, reply HELP or contact us directly.
 

Acceptable Use

Users agree not to:

• misuse communication systems

• submit false maintenance requests

• abuse contractors, tenants, or staff

• interfere with platform operations
   

Contractor and Scheduling Disclaimer

Maintenance scheduling and contractor availability may vary. Thrace Management LLC does not guarantee immediate contractor availability or completion timelines.
 

Limitation of Liability

Thrace Management LLC is not liable for:

• carrier delays or undelivered messages

• third-party contractor performance

• temporary service interruptions

• events outside reasonable operational control
   

Changes to Terms

We may update these Terms from time to time. Continued use of our services constitutes acceptance of any updated Terms.

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