Privacy Policy
A legal disclaimer
Thrace Management LLC (“Thrace Management,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when using our services.
Information We Collect
We may collect the following information:
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Name
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Phone number
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Email address
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Property or unit information
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Maintenance request details
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Photos or videos submitted for maintenance requests
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Communication records between tenants, property managers, contractors, and owners
How We Use Information
We use collected information to:
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Respond to tenant inquiries
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Coordinate maintenance and property services
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Schedule appointments and contractor visits
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Send operational text messages and updates
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Improve our property management services
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Maintain records related to property operations
SMS Communications
By providing your phone number and opting into SMS communications, you agree to receive text messages from Thrace Management LLC related to:
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Maintenance requests
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Scheduling updates
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Property notices
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Service coordination
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Tenant support communications
Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out of SMS communications at any time. Reply HELP for assistance.
Information Sharing
We do not sell or share your personal information with third parties for marketing purposes.
We may share information only as necessary to:
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Coordinate maintenance services
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Communicate with approved contractors or vendors
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Comply with legal obligations
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Protect the safety and security of tenants and properties
Data Security
We take reasonable measures to protect the information submitted through our platform and communication systems.
Third-Party Services
We may use third-party providers such as messaging platforms, cloud storage providers, analytics services, or communication tools to operate our services.
Your Rights
You may request updates or corrections to your information by contacting us directly.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
Thrace Management LLC
info@thracemgmt.com